First step: Before the contract starts, your BDM will introduce you to your cleaning contractor. All aspects of the contract, including specification, security issues, the Customer Care Book and the Helpdesk, will be discussed.
First service visit: Within one month from the start of your contract, your BDM will assess cleaning standards and make sure that the specification is being adhered to. You also have the opportunity to fine-tune the specification.
Weekly contact: Your CCA will contact you every week for the first 4 weeks to ensure that you are satisfied with the service and to answer any questions you may have. On the fourth call we will agree with you appropriate levels of future contact.
Quarterly contact: Your BDM or CCA will visit or contact you every 13 weeks.
Surveys: Global requests that you participate in regular surveys that enable us to assess our performance. The information you give will be treated in confidence and used to improve our service to you.
Ad-hoc site visits: On occasion you may want to update your cleaning specification or make other changes to the way we manage your cleaning. Your BDM will respond to any requests you may have with a call or a site visit.